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Projects lost after latest update

IcousticIcoustic
edited April 2022 in Loopy Pro Beta

@Michael , sadly after installing the latest update when I opened Loopy it crashed and then when opening again, my projects were gone :/
I had backups for some, but ugh.

This was on an ipad pro 12,9 M1, latest ios. Didn't happen on other ipads, I have multiple

Comments

  • MichaelMichael

    Whoa! That’s dramatic - I can’t imagine any scenario that could result in lost data! So the project files actually disappeared?! Do they appear in the Files app, in the LP folder?

    I’d also love to see that crash log, if you could send it to me: https://loopypro.com/manual/#reporting-crashes

  • IcousticIcoustic

    @Michael said:
    Whoa! That’s dramatic - I can’t imagine any scenario that could result in lost data! So the project files actually disappeared?! Do they appear in the Files app, in the LP folder?

    I’d also love to see that crash log, if you could send it to me: https://loopypro.com/manual/#reporting-crashes

    Sure, I'll dig up the crash log :)

    Yeah the files disappeared from the LP folder! All that was in there was the workspace crashed file from after opening LP. I had to copy my backup back into the folder.

  • IcousticIcoustic

    @Michael But weirdly, I can't find a crash log from today in the data :/

  • MichaelMichael
    edited April 2022

    Huh! That’s extremely strange, I have absolutely no theories… it shouldn’t be possible at all, and there’s absolutely no code within LP which would cause your projects to be deleted, so this must be a weird iOS thing. Maybe do a sysdiagnose? https://loopypro.com/manual/#sysdiagnose

  • IcousticIcoustic

    @Michael said:
    Huh! That’s extremely strange, I have absolutely no theories… it shouldn’t be possible at all, and there’s absolutely no code within LP which would cause your projects to be deleted, so this must be a weird iOS thing. Maybe do a sysdiagnose? https://loopypro.com/manual/#sysdiagnose

    Alright, just mailed it to you :)

  • MichaelMichael

    Thanks heaps! I’ll investigate that tomorrow.

  • IcousticIcoustic

    Noice!

  • MichaelMichael

    Thanks for this! Yikes. Beyond my pay grade, though. I can't make heads or tails of any of this. I can see that there are no Loopy Pro crashes reported, so that's interesting. I think an Apple engineer may be able to figure out what happened, but I'm afraid I just don't have the internal knowledge to figure this one out.

    As far as my own codebase goes, there's nothing in there that would explain anything as destructive as your projects being deleted, so I'm just mystified.

  • IcousticIcoustic
    edited April 2022

    @Michael said:
    Thanks for this! Yikes. Beyond my pay grade, though. I can't make heads or tails of any of this. I can see that there are no Loopy Pro crashes reported, so that's interesting. I think an Apple engineer may be able to figure out what happened, but I'm afraid I just don't have the internal knowledge to figure this one out.

    As far as my own codebase goes, there's nothing in there that would explain anything as destructive as your projects being deleted, so I'm just mystified.

    Probably a bad installation of the update or something. At least I didn't lose my most important stuff. I do frequent backups. Now even more frequent. I'll let ya know if I see more weird shit

  • MichaelMichael

    Yeah, maybe – whatever it is, it seems an extraordinary thing to have happened, but who knows. At some point soon I’ll add iCloud support so everything will be backed up to the cloud too

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